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Dr. Hsieh has been involved in research on bilingual health communication for over a decade. She has conducted ethnographic studies, in-depth interviews, focus groups, surveys, and multi-phase studies that examine the interactions between providers and patients who do not share the same language.

The three aspects that she has investigated are (a) the discrepancies between the beliefs and the practice of medical interpreters, (b) interpreters’ influences on the quality of health care services, and (c) interpreters’ mediation of conversational partners’ identities and communicative goals. She also has received funding from the National Institutes of Health to further expand her Bilingual Health Communication model, exploring providers’ expectations and needs for medical interpreters.



Clinical Ethics Grand Rounds
Providing Optimal Care When Providers and Patients Do Not Share the Same Language

Wednesday, October 12th, 12:00 – 1:00 PM
G100 Bondurant Hall

Academy of Educators
Conceptualizing Culture in Healthcare Contexts: A Theoretical Framework

Wednesday, October 13th, 12:00 – 1:00 PM
G100 Bondurant Hall

Link to Webinar
Same link for both lectures


Wednesday, October 12th

Bilingual Members of the Care Team: A Workshop for All Who Serve in this Role                                                                   

9:00 – 11:00 am
Room Curren Denny Hospital Conference room
Max registrations 30 attendees

Emotional Support & Team Dynamics: A Workshop for Interpreter Staff

2:30 – 4:30 pm
Room Cancer Room 2 Conference Room
Max registrations 30 attendees

Thursday, October 13th

Patient-Centered Care & Cultural Differences: A Workshop for Residents and Hospital Staff

9:00 – 11:00 am
Room G074 Bondurant Hall
Max registrations 30 attendees

If you are interested in attending any of the workshop sessions please email


Grand Rounds:

Accreditation Statement

The School of Medicine of the University of North Carolina at Chapel Hill is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Statement

The School of Medicine of the University of North Carolina at Chapel Hill designates this live activity for a maximum of 8.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Disclosure statement

This activity will not include content about the clinical care of patients, and is therefore exempt from Standard 3 of the ACCME Standards for Integrity and Independence.